Who We Are
Travel Horizon USA LLC is an independent travel booking and assistance company. We provide help with flights, hotels, cruises, vacation packages, ground transportation, and related travel services.
Business contact: Travel Horizon USA LLC, 7105 Meadowbrook Rd, Lynchburg, VA 24502,United States. Email: concierge@travelhorizonusa.com. Phone: +1 (888) 385-0753.
Information We Collect
We collect information you choose to provide when you request a quote, contact us, make a payment, or ask us to manage travel arrangements.
- Contact details such as name, email address, phone number, and mailing address.
- Trip details such as destinations, travel dates, traveler names, preferences, loyalty information, and special requests.
- Payment-related details needed to initiate or verify a booking payment. Card entry is handled through secure hosted checkout providers where available.
- Website usage information such as device type, browser type, pages visited, referring pages, approximate location, and advertising or analytics identifiers.
How We Use Information
- Respond to inquiries and provide travel quotes.
- Reserve, service, modify, or cancel travel arrangements at your request.
- Process payments, verify transactions, issue receipts, and prevent fraud.
- Send booking updates, itinerary details, service notices, and customer support messages.
- Measure website performance, improve our services, and understand advertising effectiveness.
- Comply with legal, tax, security, dispute, and recordkeeping obligations.
Sharing With Travel Suppliers And Service Providers
We share personal information only as reasonably needed to provide requested services, operate the website, process payments, prevent fraud, or meet legal requirements.
- Airlines, hotels, cruise lines, tour operators, rental car providers, insurance providers, and other travel suppliers involved in your itinerary.
- Payment processors, hosted checkout providers, fraud prevention tools, analytics providers, advertising platforms, hosting providers, email tools, and customer support tools.
- Government authorities, courts, regulators, or law enforcement when required by law or needed to protect rights, safety, and security.
Security And HTTPS
Our website should be accessed over HTTPS. We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online system is completely secure, so please contact us immediately if you believe your information has been misused.
We do not ask customers to send full card numbers, CVV codes, passport scans, government ID numbers, or other highly sensitive information through unsecured email or non-HTTPS pages.
Cookies, Analytics, And Advertising
We may use cookies, pixels, tags, and similar technologies to keep the website functional, measure performance, understand how visitors use the site, and measure advertising results. Where required, we request consent before using optional advertising or analytics cookies.
You can manage cookies through your browser settings. See our Cookie Policy for more detail.
Your Choices
- You may ask to access, correct, update, or delete personal information by contacting concierge@travelhorizonusa.com.
- You may opt out of marketing messages by using the unsubscribe option in the message or contacting us.
- You may disable cookies in your browser, though some website features may not work as intended.
Data Retention
We retain information for as long as needed to provide services, manage bookings, comply with legal and tax obligations, resolve disputes, prevent fraud, and maintain business records.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13 without appropriate parent or guardian involvement for travel services.
Policy Updates
We may update this Privacy Policy from time to time. The latest version will be posted on this page with a revised effective date.