Submitting A Cancellation Request
To request cancellation, contact Travel Horizon USA LLC as soon as possible at concierge@travelhorizonusa.com or +1 (888) 385-0753. Include your booking reference, traveler name, travel date, and the service you want to cancel.
A cancellation is not complete until the supplier confirms it or the reservation status is updated in the supplier system.
Supplier Penalties And Deadlines
- Airline tickets, hotel rooms, cruises, tours, packages, rental cars, and insurance products each have separate cancellation rules.
- Supplier cancellation penalties may increase as the departure, check-in, sailing, pickup, or tour date approaches.
- Some bookings become fully non-refundable after purchase, after ticketing, after final payment, or inside a supplier penalty window.
No-Shows
Failure to check in, board, arrive, or use a travel component may be treated as a no-show. No-shows are often non-refundable and may cause remaining itinerary segments to be canceled by the supplier.
Agency Cancellation Assistance Fees
If Travel Horizon USA charges an agency cancellation or processing fee, that fee will be disclosed when applicable. Supplier penalties and agency fees are separate charges.
Credits, Vouchers, And Rebooking
When a cash refund is not available, a supplier may offer a credit, voucher, or rebooking option. Credits and vouchers are subject to supplier expiration dates, name restrictions, route restrictions, fare differences, blackout dates, and other rules.
Supplier Or Schedule Cancellations
If a supplier cancels or materially changes a service, available remedies are controlled by supplier rules and applicable law. We can help you request available options, but the supplier makes the final determination.
Written Records
Keep copies of cancellation confirmations, credit notices, refund emails, receipts, and supplier communications for your records.